Tech Support (844) 334-3717 available Monday-Saturday 7 am – 9 pm MST

Customer Service (844) 334-5330 available Monday-Saturday 7 am – 9 pm MST

Frequently Asked Questions

Owlet will fit your child up to one year and fits most children up to eighteen months old.

You might have experienced this technology at the doctors office. It is the little finger clip that uses red light. This clip uses what is called pulse oximetry. Pulse oximetry has been around for decades and is a well-known, non-invasive method used in hospitals around the world to monitor vital signs. This technology is safe, proven and used everywhere.

You can use any compatible Apple or Android tablet as well! That means you can use an iPhone, iPad, iPod, Android phone, or Android tablet as long as that device’s software is using iOS 8 (Apple) or Android 4.4-KITKAT (Android) or higher

We only ship to U.S. and Canadian addresses right now. If you are outside these countries, you can use a forwarding service like www.myus.com.

You never need to change the battery. The sock is powered by a coin cell rechargeable battery. Your sock will need to be charged daily. Usually between one nap time is sufficient to get the sock to a full charge.

Yes, the electronics can be pulled out and the fabric can be hand washed separately.

Yes! The Owlet Smart Sock is low profile and will even fit under other socks.

You will receive the base station, sock electronics, three sock sizes to fit your child as they grow, a paper manual, and charging cords.

Owlet was not designed for twins. We do plan on developing a more twin friendly version. Right now the app only works with one device at a time. You can use two Owlet monitors in your home, you just need two base stations, two socks, and two devices (or you can log out and back in from the same device).

Yes, the Owlet Base Station is your primary alert. It will alert you with both flashing lights and a buzzer. If you want to make sure to get alerts, stay within hearing distance of the Base Station. You can also receive alerts on your phone via WiFi.

You are quite the researcher! Check our extended FAQ, or send us an email at contact@owletcare.com.

We offer a 45 Day Peace of Mind Guarantee. If you’re dissatisfied with your Owlet in the first 45 days, please contact our customer service department at (844) 334 – 5330.