SATISFACTION GUARANTEE

If you are not 100% satisfied with your purchase, you have 45 calendar days to return the order from the date of purchase.

WARRANTY

If the monitor stops working within the first year of regular use, please call us at (844) 334 – 5330 to resolve your issue. Owlet is not responsible for general wear and tear of product usage.

Owlet 45 Day Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you have 45 calendar days from the date of purchase to request a full refund.

To qualify for a refund, all of the following conditions must be met:

  • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 45 days from the date of purchase. To request a RMA, please contact our customer service department at (844) 334 – 5330.
  • Product(s) returned to Owlet directly must have been purchased from our website, Owletcare.com
  • Product(s) purchased from any retailer or website other than www.owletcare.com must be returned to original purchase location, in accordance with the return policy of the purchase location.
  • Customers are responsible for shipping costs of returning product(s) to Owlet.
  • Returned Product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet.
  • If the Product(s) is returned without a RMA, Owlet cannot process your refund.
  • The product(s) must be returned to Owlet within three weeks after the completion of the RMA form to be considered a valid return.
  • Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed. If you no longer have the card you originally used to place your order, your financial institution will issue your refund in check form.
  • You will be issued an email when your return has been received and processed by Owlet Baby Care.

Additional:

  • Gift cards are non-refundable.
  • The product(s) must be returned to Owlet within three weeks after the completion of the RMA form to be considered a valid return.
  • Shipping and handling charges, are not refundable.
  • Any Product(s) purchased from an unauthorized retailer or website (Ebay, Craig’s List, etc.) will null and void the return and warranty policy.
  • Please ensure you include all components in your returned unit. Incomplete returns (missing base station or missing sensor) will be refunded the retail value of parts received by Owlet’s returns processing department.
  • You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to Owlet.
  • Owlet reserves the right to change these policies or procedures at any time without notice.

**Please note that the return policies and/or procedures are subject to change without prior notice, for the current return policies and procedures please see this webpage and our full policy statement here.

Frequently Asked Questions

Owlet will fit your child up to one year and fits most children up to eighteen months old.

You might have experienced this technology at the doctors office. It is the little finger clip that uses red light. This clip uses what is called pulse oximetry. Pulse oximetry has been around for decades and is a well-known, non-invasive method used in hospitals around the world to monitor vital signs. This technology is safe, proven and used everywhere.

You can use any other Apple device as well! That means you can use an iPhone, iPad, or iPod as long as that device’s software is using iOS 8 or higher. We currently do not support Android.

We only ship to U.S. and Canadian addresses right now. If you are outside these countries, you can use a forwarding service like www.myus.com.

The sock is powered by a coin cell rechargeable battery. Your sock will need to be charged daily. Usually one nap time is sufficient to get the sock to a full charge.

Yes, the electronics can be pulled out and the fabric can be hand washed separately.

Yes! The Owlet Smart Sock is low profile and will even fit under other socks.

You will receive the base station, sock electronics, three sock sizes to fit your child as they grow, a paper manual, and charging cords.

Owlet was not designed for twins. We do plan on developing a more twin friendly version. Right now the app only works with one iOS device at a time. You can use two Owlet monitors in your home, you just need two base stations, two socks, and two iOS devices (or you can log out and back in from the same iOS device).

Yes, the Owlet Base Station is your primary alert. It will alert you with both flashing lights and a buzzer. If you want to make sure to get alerts, stay within hearing distance of the Base Station. You can also receive alerts on your phone via WiFi.

You are quite the researcher! Check our extended FAQ or send us an email at contact@owletcare.com

We offer a 45 Day Peace of Mind Guarantee. If you’re dissatisfied with your Owlet in the first 45 days, please contact our customer service department at (844) 334 – 5330.